Questions grown-ups ask

A digital reward chart that feels like an adventure. Your child picks an animal explorer, and every mission they finish moves the explorer a step along an illustrated trail, past badges, to a reward you choose together. See how the trail works.

It's designed for children aged about 3 to 7, and works for slightly younger or older children with simpler or bigger missions.

No. It runs in your phone or tablet's web browser. Add it to your home screen and it opens like an app, with no app store needed.

Yes. Once it has opened online, your child's trail keeps working offline on that phone or tablet.

Yes. One family account has room for up to eight children, each with their own explorer, trail, missions and rewards.

Yes. Start with our ready-made missions and rewards, then edit, remove or write your own whenever you like. You can make the trail shorter or longer too.

Your child celebrates their reward, then a new adventure begins with a fresh reward to aim for.

Only a grown-up. Everything that changes the chart sits behind your own PIN, so it stays fair. Pablo and Poppy cheer your child on, but they never hand out points.

Not quite yet. We're testing it with a few families first, and it goes on sale soon. If you've been given a tester code, activate it here.Yes, on our website.

£10, as a one-off payment with no subscription. During our launch offer it's half price at £5. The offer runs until 31 January 2027, and then the price goes up to £10.

On Stripe's secure checkout page, by card, Apple Pay, Google Pay or PayPal. We never see your card details.

No. Just pay with your email address. You come straight back to the app already signed in, and that email becomes your family account.

For now our website sells only to the UK. If you're elsewhere, email us and we'll let you know when that changes.

Soon. Once our shops there are open, you'll get an activation code after you buy. Type it in on our website, sign in, and you're ready to go.

Yes. Email hello@pabloandpoppy.co.uk and we'll set up a gift code for you to pass on. A gift option at checkout is on its way.

Tap the link in the message that came with your code and the code fills itself in, or go to pabloandpoppy.co.uk/activate and type it in. Then sign in with Google or your email address. Each code works once and unlocks the adventure for one family.

No, unless we told you an end date when we gave you the code. Discount codes for offers may have an end date, which we'll always show.

Go to pabloandpoppy.co.uk/app on the new device and sign in with the same email, using "Continue with Google" or "Email me a code". You'll stay signed in on that device, so you'll rarely need to do it again.

Yes. Each grown-up opens pabloandpoppy.co.uk/app on their own phone and signs in with the family's email: the sign-in code goes to that inbox, so whoever reads it passes the code on (or you both use the same Google account). Then use the same grown-up PIN, and points awarded on one phone show on the other.

No. Your child sees their trail. Sign-in and the grown-ups' area are for you, behind your PIN.

Sign in on your new phone with the same email and your adventure is there. You can also make a backup file from the grown-ups' area at any time.

You may have paid with a different email address. Try signing in with that one, or email hello@pabloandpoppy.co.uk and we'll move your purchase across.

Only what you type in: a first name or nickname, their chosen explorer, and their missions, points and rewards. We never ask for surnames, birthdays, schools or photos.

No. There are no adverts, no chat and nothing for your child to buy. Any extras are offered to grown-ups only.

No. We only use what the site needs to work, such as keeping you signed in. See our cookie notice.

Sign in on our website, open My account and choose "Delete my account". That deletes your account and the chart saved online straight away. You can also email hello@pabloandpoppy.co.uk and we'll do it within 30 days. Our privacy policy explains everything we keep and why.

Yes. If it isn't right for your family, email us within 14 days of buying for a full refund. If anything is faulty, we'll fix it or refund you at any time. See our refund policy.

Email hello@pabloandpoppy.co.uk and tell us what you were doing and which phone or tablet you're using. You can also send feedback from Settings in the grown-ups' area.